Returns and Exchanges Policy

1. Shipping Policy

1.1 Delivery Methods

We offer the following delivery methods:

• Home Delivery - Black Cat Delivery, Hsinchu Logistics
• Store Pickup - 7-ELEVEN, FamilyMart, Hi-Life
• Self-Pickup at Store - Taipei Store (by appointment)

1.2 Shipping Instructions

After your order payment is confirmed, we will arrange shipment within 1-3 business days (excluding holidays). Actual delivery time depends on the logistics company's operating schedule.

1.3 Shipping Fees

• Home Delivery: Free shipping for orders over NT$1,000, otherwise a NT$100 shipping fee applies.
• Store Pickup: Free shipping for orders over NT$800, otherwise a NT$60 shipping fee applies.
• Self-Pickup at Store: Free shipping.

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2. Return and Exchange Policy

2.1 Physical Products (French Desserts)

For food safety and hygiene reasons, once physical dessert products are sold, they are not eligible for returns or exchanges. However, exceptions apply in the following situations:

• Defective or damaged products (please contact customer service within 24 hours of receiving the product)
• Incorrect delivery (wrong product or incorrect quantity)
• Expired or spoiled products

2.2 Digital Products (Atelier Membership Subscription)

According to Article 19, Paragraph 2 of the Consumer Protection Act, digital products are considered "digital content not provided in tangible media." Once activated, they are non-refundable. However, exceptions apply in the following situations:

• System malfunction leading to inability to use normally (refund issued after confirmation)
• Duplicate billing (excess amount refunded)
• Cancellation requested before activation (full refund)

2.3 Refund Processing Time

Once a refund application is approved, the refund will be returned to the original payment method within 7-14 business days. Actual crediting time depends on the operating schedule of each financial institution.

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3. Order Modification and Cancellation

3.1 Order Modification

After an order is placed, if you need to modify shipping information or product details, please contact customer service before shipment. Once an order has been shipped, it cannot be modified.

3.2 Order Cancellation

• Physical Products - Can be canceled before shipment, full refund.
• Digital Products - Can be canceled before activation, full refund; cannot be canceled after activation.

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4. Membership Subscription Instructions

4.1 Subscription Cycle

• Monthly Subscription - Automatically renews every month, can be canceled anytime.
• Annual Subscription - One-time payment for 12 months, enjoy a discounted price.

4.2 Canceling Subscription

You can cancel your subscription anytime in your Shopify account. After cancellation, you can still use the service until the end of the current period; it will not expire immediately.

4.3 Upgrades and Downgrades

• Upgrades - Takes effect immediately, pay the difference.
• Downgrades - Takes effect in the next billing cycle.

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5. Anti-Fraud Reminder

• TELAPA will not ask you to provide credit card information or perform ATM operations via phone calls or text messages.
• All refunds are returned through the original payment method; you will not be asked to make additional transfers.
• If you receive suspicious messages, please contact official customer service directly for confirmation.

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6. Customer Service Contact Information

If you have any questions regarding returns, exchanges, or orders, please contact us through the following methods:

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7. Policy Revisions

This return and exchange policy will be revised as needed. The revised terms will be published on this website. We recommend that you regularly review this policy to understand the latest changes.

Last Updated: February 2026